Live chat agent — the full job posting
A IgoChat live chat agent works a scheduled queue, answering incoming support conversations for partner brands entirely in writing. You'll need to have turned 18, write comfortably at B1+, and be free for 6+ hours a day. Pay runs $680–4,600 a month by grade, onboarding is paid and takes 4–7 days, and money first reaches you on day 9.
Role summary
Pay
$680–4,600/mo, tied to grade
Schedule
A fixed shift, from 6+ hrs/day
Payouts
Every Tuesday, minimum $40
Onboarding
Paid, 4–7 days
Format
Remote, chat queue only
English
B1+ or higher
What a shift actually involves
- Pick up live chat tickets from the support queue and resolve them inside your shift window
- Follow the partner brand's tone guide and escalation script rather than improvising replies
- Carry three to five open threads at once without letting response time slip
- Log outcomes so the next agent on the queue can pick up context cleanly
- Route anything outside your authority to a shift lead instead of guessing at a resolution
What has to be true before you start
- 18 years or older
- Written English comfortable enough to hit B1+
- A desktop or laptop computer
- Consistent, reliable internet access
- Typing speed and accuracy we confirm during a short screening exchange
How the grade ladder moves your pay
Every agent opens at Associate on the first shift, then climbs as speed, accuracy, and reliability get reviewed — Specialist near month 3, Expert near month 8, Lead near month 15.
| Grade | Pay | Timeline |
|---|---|---|
| Associate | $270–430/mo | starting grade, day one |
| Specialist | $530–870/mo | typical by month 3 |
| Expert | $1,020–1,700/mo | within reach by month 8 |
| Lead | $2,000–4,600/mo | held by 10 in 100 agents |
Questions applicants ask us directly
Is a live chat agent job like this actually legit?
IgoChat has staffed this desk since 2020, and 150+ agents currently work it from 45+ different countries. Screening keeps things tight — out of every 11 applications, only one clears review — and pay follows the same Tuesday calendar for everyone, week after week.
Do I need experience answering support chats?
No prior support-desk history is required. Paid onboarding runs 4–7 days, covering the tone guide, the tools, and escalation steps, all wrapped up before your opening shift begins.
What's the daily routine for a live chat agent?
You work an assigned shift answering a queue of live chat conversations for one or more partner brands, following their scripts and tone rather than free-writing replies, and routing whatever falls outside the playbook to a supervisor.
How soon does the pay start coming in?
A Tuesday deposit, every single week, no gaps. Count on the very first one landing inside 9 days of your opening shift, at a $40 floor, through Paysera, USDT, bank card.